Privacy Policy

Last updated: 1 October 2026

This Privacy Policy explains how Magnum Destinations ("we", "us", "our") collects, uses, shares and protects personal information when you visit our website, submit an enquiry, request a proposal or communicate with us by phone, email or WhatsApp. We are committed to handling your information responsibly and in line with applicable Indian law, including the Digital Personal Data Protection Act, 2023 and the Information Technology Act, 2000 and rules made under them.

1. Information we collect

We collect only the information we need to respond to you and to plan and deliver travel services:

Contact details — name, email address, phone or WhatsApp number, city and company name (for business enquiries).
Trip details — destinations of interest, travel dates, number of travellers, budget range, preferences and any special requirements you choose to share.
Booking information — when you proceed with a booking, traveller names, dates of birth, passport and visa details, and other information required by airlines, hotels and authorities.
Technical information — IP address, browser type, device information, pages visited and referral or campaign source (for example, UTM parameters), collected through cookies and similar technologies.

2. How we use your information

To respond to your enquiry and prepare proposals, quotations and itineraries.
To make and manage bookings with airlines, hotels, ground handlers and other suppliers on your behalf.
To communicate with you by phone, email, SMS or WhatsApp about your enquiry or trip, including updates and reminders.
To send occasional news and offers, only where you have agreed to receive them. You may opt out at any time.
To improve our website and services, understand which channels bring visitors to us and keep our systems secure.
To comply with legal, tax and regulatory obligations.

By submitting a form on this website, you consent to us contacting you about your enquiry using the details you have provided, including by WhatsApp where you have shared a WhatsApp number. You may withdraw your consent at any time by writing to us; this will not affect processing already carried out.

We do not sell your personal information. We share it only where necessary:

With travel suppliers (airlines, hotels, transport providers, guides, event venues and insurers) to deliver the services you request.
With trusted service providers who host our systems or help us send communications, under appropriate confidentiality obligations.
With government or regulatory authorities where required by law, for example for visas or immigration.

Where your travel involves international destinations, your information may be transferred outside India to the extent necessary to provide those services.

5. Cookies and analytics

We use essential cookies to make the website work (for example, to keep forms secure) and analytics cookies to understand how visitors use the site. We may also use advertising or conversion tags to measure the effectiveness of our campaigns. You can control or delete cookies through your browser settings; disabling some cookies may affect how the website works.

6. Data retention

We keep enquiry information for as long as needed to respond to you and for a reasonable period afterwards in case you wish to travel with us later — typically up to three years from your last interaction. Booking and invoicing records are retained for the period required by tax and accounting laws. When information is no longer needed, it is deleted or anonymised.

7. Security

We use reasonable technical and organisational measures to protect personal information, including access controls, encrypted connections and staff confidentiality obligations. No method of transmission over the internet is completely secure, but we work to protect your information and review our safeguards regularly.

8. Your rights

Subject to applicable law, you may ask us to access, correct, update or erase your personal information, withdraw consent, or nominate another person to exercise these rights on your behalf. You may also raise a grievance about how we handle your information. We will respond within a reasonable time.

9. Children

Our website is not intended for children. Where we process information about minors travelling with their families, we do so on the instructions of a parent or guardian.

10. Changes to this policy

We may update this policy from time to time. The latest version will always be available on this page with the date it was last updated.

11. Contact us

For privacy questions, requests or grievances, please contact our Grievance Officer through the details on our Contact page, or email us with the subject line "Privacy request".

Questions about this policy? Write to us at tours@magnumdest.com.